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Research Request

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Frequently Asked Questions

  1. What is cg-research.com?
  2. What types of questions are answered by cg-research.com?
  3. What is the difference between a Standard and Premium request?
  4. How much does it cost?
  5. How are the results delivered to me?
  6. Who conducts the research?
  7. What resources are used to locate information?
  8. What is your privacy policy?
  9. How do I submit my request?
  10. How long does it take to get my results?
  11. How do I pay for the research?
  12. What if I have a project-oriented question?
  13. What if I am not satisfied with the results?
  14. What does the R3 report look like?


 1. What is cg-research.com?
 
cg-research.com is Cadence Group’s e-commerce site for on-demand research. This site enables individuals, businesses and government agencies to submit Research Requests and make secure payments using a credit card on our secure site.

Clients with retainer or custom contractual agreements may also use this site to submit Research Requests by using the Member Option.

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2. What types of questions are answered by cg-research.com?
 
You may ask research questions on a variety of topics. Cadence Group’s staff of professional researchers has wide-ranging expertise in areas including legal, food & beverage, financial services, international trade, pharmaceutical, public health, technology and telecommunications and IT. General company and industry research is available as well.

You may use cg-research.com for your preliminary, fact-finding research or to confirm your assumptions. All Research Requests are handled in a confidential manner.

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3. What is the difference between a Standard and Premium request?
The Standard On-Demand Research Request takes up to a day of a researcher’s time. For a fixed fee, you receive an R3 (Research Request Response) Report showing the compiled and formatted results of the research typically within one to two business days.

The Premium On-Demand Research Request requires more in-depth and detailed research and takes more than a day of a researcher’s time. You make a $500.00 advance payment with client-defined maximums for additional services and direct expenses. You receive deliverables in a client-defined format and your R3 Report. Before we begin the research, we give you an estimate of total time and cost as part of the pre-payment fee.

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4. How much does it cost?

The pricing for cg-research.com research depends on the type of research requested. You may choose Standard or Premium on-demand research. Standard On-Demand Research is provided for a fixed fee of $385 paid in advance using your VISA or MasterCard.

Premium On-Demand Research is provided for an individually priced fee that depends on the size and scope of the Research Request. You make a $500 advance payment and receive an estimate of total time and cost before research begins.

Hourly and project rates are available upon request. For a price quote, contact by phone, 404-874-0544, ext. 113 or email at cdamerell@cadence-group.com.

Clients who choose a Retainer Option or Custom Agreement commit to a specified number of hours per month for a fixed fee.

Information from fee-based sources may require additional charges. Customer confirmation is necessary for purchase of such information.

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5. How are the results delivered to me?

Results will be emailed to you in the form of an R3 report and other deliverables as requested.

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6. Who conducts the research?

Skilled research professionals from Cadence Group who know how to search expertly and efficiently conduct all research. They possess expertise in many industry and government areas, and know where to find relevant, reliable information quickly and how to consolidate the results into a concise R3 report.

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7. What resources are used to locate information?

Sources range from the public domain sites on the Internet to fee-based databases such as Factiva, LexisNexis, Profound, Forrester and Dialog. Other resources such as industry experts and industry analysts are used as needed.

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8. What is your privacy policy?

When you submit a Research Request to Cadence Group, we need to know your name, mailing address, telephone number, fax number, e-mail address, and credit card number and expiration date. This information allows us to process your order and to notify you of any questions or problems we have regarding your order. Cadence Group does not rent or sell any of this information, or exchange this information with any other organizations.

Cadence Group agrees not to publish, disclose or disseminate confidential information. Confidential information is information or items disclosed to Cadence Group during performance of Service, and is not already considered public knowledge or as being in the public domain.

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9. How do I submit my request?
You submit research requests online using the Research Request form.

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10. How long does it take to get my results?
Typically, you receive results for a Standard On-Demand Research Request within 24 to 48 hours. For a Premium On-Demand Research Request, results are delivered in a timely manner depending on the complexity of the Research Request.

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11. How do I pay for the research?
You make payments online using your VISA or MasterCard on our secure site.

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12. What if I have a project-oriented question?
In addition to on-demand research, we offer prepaid Retainer Options that provide discounted hourly rates in return for committing to a specified number of hours per month. Custom Agreements can also be made upon request to meet the specific needs of a client. For more information, contact by email at cdamerell@cadence-group.com.

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13. What if I am not satisfied with the results?
In the rare event that results are not satisfactory, we work with you to make it right. Please try to be as clear as possible when posing your questions. At times, the initial research will uncover information that requires an additional fee. In this case, a confirmation from you will be required to purchase the information.

Sometimes, the response to a query is that there is no answer. If this should happen, cg-research.com provides you with a report documenting the steps taken in the research process.

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14. What does the R3 Report look like?
You may view sample R3 reports from a Standard Request and a Premium Request.

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